Use the app to set up your Smart Hub and Complete Wi-Fi - and set online time limits for the kids with wi-fi controls. Get more from your products Check your broadband speed, find ways to improve your connection, and add flexible TV packages to keep the whole family entertained....
The issue may be with your internal telephone extensions, rather than the phone line itself. One way to check this is by connecting your Hub to your test socket. The test socket is your main socket. If you don’t know where it is, it’s typically where your broadband cable comes into...
Re: BT broadband activation @tonahkai There are a few checks you can make yourself. What type of broadband connection do you have, a direct fibre optical connection, or does your BT Smart Hub 2 just plug into a phone socket on the wall? If its optical, then there will be an extra...
How do I test my broadband speed? Your speed depends on several factors like the type of connection you're using (fibre or copper cables), the line quality and the distance from the cabinet to where you work. If you have BT Business Broadband, simply run the best speed test for the...
https://www.btwholesale.com/help-and-support/broadband/faults-and-diagnostics.html What is a MFL code? During a KBD test, checks that may be carried out include a Copper Line test and/or SFBB Access tests. These tests check the 'Local Access Network' - the connection between the end us...
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BT’s Stay Fast Guarantee gives us a bit of a cushion, where it will fix any connection issues that affect our speed within 30 days, or let us claim back £20. But for two fairly heavy users of the internet, we’re often just left wanting a faster package. Coverage BT broadband de...
According to BT, Hybrid Connect gives you the “UK’s only unbreakable home wi-fi connection”. That’s because it can keep all of your devices connected to the internet, even if there’s a fault with your fibre broadband connection (e.g. due to a damaged phone line, a fault at the...
Signed up for 900 mbps broadband with a guarantee of 700 mbps. The BT app speed tester doesn’t work so I used an independent one. I’m getting 200 mbps at best. Phoned BT and their engineer remotely tested my connection and said I’m getting 900 mbps at my hub ! It doesn’t seem...
Re: My BT TV Box loses connection every night @Cheesehead While it’s connected, go into Settings/Broadband Connection/Advanced on the TV box, and make a note of each IP address and other values there. Next time it happens, before doing anything else, go into Settings/Broadband Connec...