Fibre broadband has only recently become available in my area, so I phoned BT to asked questions about the packages on offer via My BT with a view to signing up for one of them. Firstly, I asked why there was a personalised offer of Fibre 1 but not Fibre 2 (there were other packages...
Knowing that other providers can offer faster internet speeds in our area means we’re quite tempted to look elsewhere for a better connection when our contract comes to an end. We often use theUswitch broadband speed testto make sure our connection is as good as it can be. Try it yourse...
If you’re a BT fibre broadband customer, you’ll most likely have an Openreach modem installed. This white box connects your BT Hub to a fibre-optic cable. To fix fibre broadband issues, you can try ‘power cycling’ your modem, which simply means turning it off and on again in a co...
Hi, I moved into a house about six weeks ago and the previous owner had BT broadband. I ordered Vodafone full fibre a few weeks before we moved in and after the survey were informed the costs were £1,000 and they weren't paying it so the order would be cancelled. We asked our ...
It is slightly more complicated if you cancel BT broadband to move to a full-fibre deal, a mobile internet provider, a cable broadband company – such as Virgin Media – or to get rid of your internet connection entirely. In these scenarios you would need to cancel BT broadband yourself by...
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BT vs Virgin Media: fibre broadband availability Unlike most other providers,Virgin Media doesn't use Openreachand owns and operates its own cable broadband network. Can you have Virgin and BT in the same house? no, they use two entirely different physical networks,virgin can't use BT lines,...
an engineer visited less than a week ago and planned the short route from the terminal to my house and marked the area. Today engineers visited and dug the shallow trench and brought the fibre cable to the place where a box would be installed and indicated that the fin al connection would...
my laptop. I explained that there was a log in screen with four options, two of which were to log in to EE or BT broadband. Obviously, I knew that BT broadband was the right option to tick. I was able to log in, but although the system said that that I was connected, I did ...
I have conducted more test by connecting my laptop directly to the router with an Ethernet cable, wirelessly to the router with the laptop right next to the router and also with the laptop in the "office" area of the house (much further away from the router), wirelessly to the extended ...