Having connection or speed problems with Fibre to the cabinet, Fibre to the Home or Full Fibre broadband? This is the place to post your questions
BT SH2 is flashing purple. When I reset the modem, the LAN light flashes and the router goes orange for a minute. Then back to flashing purple and LAN light stays off. Have tried resetting both multiple times. Router is in FTTP mode. Any advice on what could be going wrong here???
Orange Broadband Light An orange light may indicate that your service isn’t available yet. This error is common when the device connects to broadband, but your service account isn’t “turned on” just yet. The best thing to do here is to wait until midnight when you’re scheduled to sw...
Light status What it means What to do Flashing purple light The Hub is working but isn't connected to the internet Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Has your broadband been activated? This can take up until ...
The light will turn steady blue when your Hub is ready Flashing purple light The Hub is working but the broadband cable isn't connected Steady orange light The Hub is working but isn't connected to the internet Red light There's a problem somewhere Blue light The Hub is working fine ...
I've updated to 1723 firmware and now my BT600 is constantly flashing blue/purple. This is quite annoying since my PC is turned on most of the time but my headset is not. All the night now, and potentially during the flights in the future, I'll have a war...
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Flashing purple light The Hub is working but isn't connected to the internet Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Has your broadband been activated? This can take up until midnight on the day we switch your broadband...