after initially praising the company for its low rates, concerns about the level of customer support became prevalent.Trustpilot reviewsalso reflected dissatisfaction, with a user in September of 2023, offering a succinct critique labeling the life insurance quote process with Brighthouse as "horrible....
Your money is not invested in the market so there’s no risk of your income payments declining due to market downturns. Instead, your income payments and the Guaranteed Income Builder are subject to the claims-paying ability and financial strength of the issuing Brighthouse Financial company. ...