Log in to the Admin Tool and navigate to Gateway > At a Glance. Set the Bridge Mode field to Disable. Note: Advanced Security must be activated through the Xfinity app. Need help enabling or disabling bridge mode? Click here. Additional information Visit our Online Support Center to find co...
Same goes for switching from Bridge mode to Gateway mode. Just to point out, you should have an XB7 or XB8 modem now to run 1.5 Gb/s speeds. And, you need to connect the modem to the router thru port 4, which is the lower right hand port on those modems. That is the only ...
Finally, found out (from another Hue support guy) that updates to my old XB6 Xfinity gateway were interfering with the communication. Went to Xfinity and exchanged the XB6 with an XB8. After reinstalling everything we have communication - Hue Portal, Homekit, Voice control with Siri. YAY!!