WORST CUSTOMER SERVICE EVER… Date of experience: November 18, 2024 UsefulShare Reply from BrandRepDec 6, 2024 Hi, I see in the notes that showing that a reason wasn't given when the request for cancellation was given. I can have a customer service rep call you direct to narrow down ...
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Hill & Knowlton conducted a survey of 201 chief executive officers and chief information officers in the U.S. on technology purchases. Respondents rated the influence of brand reputation factors on their purchases and ...
Whether prospective clients read the Primedia Broadcasting article organically after finding it through a search engine or after being directed by a sales rep, it has all the value of a 3rd party endorsement. Organic vs. Manufactured: Brand Advocates or Brand Ambassadors? Whenever the topic of ...
True story: A customer service rep at Capital One once had to read me a list of recent credit card charges so I could confirm whether they were mine or a fraud. Poor dude was clearly mortified at having to read “Who Gives a Crap” out loud, saying, “This is the company name, I...
Would you choose a language school with a sub-par rep? I doubt it. And ILSC is different from many institutions, because it’s worldwide. Offeringmore than 130 courses in countries all over the world, it’s vital that it keeps a close eye on what’s being said. ...
Sales reps:A well-trained and skilled sales rep gives individualized service and helps consumers identify the perfect product or solution, which can boost customer satisfaction and loyalty. Learn more about why understanding yourCustomer Journeytransforms your CX program. ...
Back in 2009, well-known blogging influencer, Heather Armstrong, was pulling out her hair trying to get replacement parts for a $1,300 Maytag washer and asked a telephone service rep if it would help if she mentioned her woes on Twitter? Despite an assurance that it wouldn’t, she decided...
While the social customer service rep tried to be helpful and had an amazing response time, they assured Stewart they were going to take care of the issue on social but didn't offline, and the whole service conversation played out in the public view on Twitter. Follow-through is key. ...