BPO industry in India: prospects for IT-enabled servicesSaxena, ShabnamSuneja, Neelam
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Though technical support and financial services have dominated India’s outsourcing industry, newer fields are emerging which are expected to boost the industry many times over. Outsourcing of human resource services of HRBPO is emerging as a big opportunity for Indian BPOs with the global market in...
BPO is an abbreviation of Business process outsourcing. It is a convention of a company to another company which is an external provider of services or business operations processes. It enables companies to outsource non-core responsibilities because it is used in a reduction in expenses computing ...
Business Process Outsourcing (BPO) is a kind of outsourcing in which the company outsources specific business processes to third party service providers who can execute or implement those processes on customer's behalf for a cost. The processes could inc
Below are some of the industry’s non-core functions: Supply chain management— pertains to all required resources in the form of goods and services that an organization should deliver to its customers. The supply chain in healthcare is considered a scattered and complex system that includes ...
Business process outsourcing is an activity where a company contracts its non-core work to an external party. Traditionally, most companies outsource the work to dedicated BPO firms. For example, many companies in the United States outsource their customer support to small BPO companies in India. ...
Even though the BPO sector in India thrived because of its ability to provide a workforce at a relatively cheaper cost, BPO firms have also relied heavily on technology. Ramanathan said, “We have a couple of units within Mphasis, like for example, the Next Labs, which is an R&D lab exp...
Recognizing this need, Orel IT recently conducted a comprehensive knowledge-sharing session as part of the ongoing “SheExports" programme, which is a long-term capacity-building initiative by the Export Development Board and SLASSCOM aiming at preparing women tech entrepreneurs for the global market...
For another example, instead of hiring full-time Human Resources (HR) staff and building an entire HR team, you might consider outsourcing your HR-related processes to an experienced HR business partner serving businesses in your industry. Outsourcing HR processes increases productivity by speeding up...