documentation and forums. They also help you decide if self-service is right for your company. They talk about “bad contact,” meaning the conversations that aren’t valuable for either you or the customer. You’ll focus your support where it will make the most impact...
A: Hello, customer service. ___ B: Hello. I ordered some books from you about a week ago. ___ A: OK. Let me check that . ___ B: Where can I find the order number? A: It’s on the top right corner of your receipt (收据). B: OK, I see it . ...
Tincher’s book is built around the CX Loyalty Flywheel, a model for B2B CX management that moves businesses from a standing start to a state of continuous improvement, with senior buy-in and ROI helping drive things forward. He developed the model based on his own years of experience and ...
1【题目】 A: Hello, customer service(客户服务部).1 B:Hello. I ordered(订购)some books from youabout a week ago. 2 A. What's your address? A: OK. Let me check that 3 B. This is Jenny speaking. B: Where can I find the order number? C. Thanks. A: It's on the top right...
Matt Nicholson is a freelance writer and editor for Darker Pleasures Publications, which makes him lucky enough to have written or edited all, or parts of, every story Darker Pleasures has published. Matt is a fan of both hard breast-oriented BDSM as well as hard... ...
ExploreSelf-help New releases See more new releases Popular Deals Explore more Where do book filters come from? If you have any feedback on this page, we would appreciate hearing from you.Submit your feedback here.
1.B.考查情境交际题,根据Hello, customerservice.结合答语Hello,可知这里是打电话用语,常用…speaking.故选:B.2.E.考查语境理解题,根据上文I orderedsomebooksfromyouabout a weekago.可知:大约一周前我向你订了一些书.结合下文Let'scheckthat.可知这里指我还没有收到订的书.故选:E.3.D.考查语境理解题,根...
Please support the work of the Customer Success Association by clicking on the links to buy the books and materials as we receive a small commission on such sales. This does not increase the price you pay for these items. Mastering Customer Success Discover tactics to decrease churn and expand...
【题目】A: Hello, customer service(客户服务部).1B:Hello. I ordered(订购)some books from youabout a week ago. 2A. What's your address?A: OK. Let me check that 3B. This is Jenny speaking.B: Where can I find the order number?C. Thanks.A: It's on the top right corner of your...
Customer Service Channels These companies bring their customer service game to the next level. See how they do it and what you can learn from them. Read now→ Building a Career in Customer Support Looking for a job in customer support? Learn how you can create a perfect resume, nail the ...