due to the global pandemic, BGL Insurance had to shift its entire business to home-working almost overnight. For its complaint handling function, comprised of the Complaint Handling Team plus 1,100 staff
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The quickest way to pay the bills: launch the App, scan the Payconiq QR Code on the bill, confirm the payment and you’re done, typically in less than 10 seconds. It works with your insurance and energy bills, with your telecom and public sector/municipality invoices provided Payconiq pay...
Problem: Despite its advanced position in this part of Europe,BGL executives felt their enterprise was not prepared for the challenges of the 21st century. The company’s customer contact points were highly siloed, with no integration between the branch and call center, and it lacked a consistent...
challenges of the 21st century. The company’s customer contact points were highly siloed, with no integration between the branch and call center, and it lacked a consistent cross-enterprise picture of the customer. Furthermore, BGL’s current business ...