Positive relationships mean better outcomesFocuses on the need for improvement in the patient-physician relationship. Improvement in health care system with satisfaction rates; Challenges for health plans; Recommendat...
Once you’ve advanced into a leadership role, however, the toolkit that you relied on to deliver individual results rarely equips you to succeed through others. Beware of falling into the logical trap of “if I can do this work well, I should be able to lead a team of people who do ...
Promoting high-performing employees to leadership positions is a pervasive practice and has high face validity. However, little is known about the actual link between employee and subsequent leader performance as prior results are inconsistent. Given the prevalence of this performance-based promotion str...
There is no right or wrong center for a team to skew towards. This is a simple way to understand the underlying motivations that shape how your team communicates, how they work with each other and other departments, and how a leader might need to adapt their style to suit the team’s ...
A leader I coached transformed their team by enhancing their social skills. They started regular one-on-one check-ins, embraced active listening, and promoted open dialogue, fostering a culture of transparency and trust. This led to improved team cohesion and performance. The leader also ...
We know how challenging a manager’s responsibilities can be, and listening to employees and acting on their feedback needs to be at the heart of being an effective leader. For a complete picture, add experience (X) data to your operational (O) and behavioral data when making daily decision...
Team members look at their team leader, and copy their appearance and mood directly or subconsciously. You need to feel the atmosphere and extinguish possible tensions. The best ways to do it are a simple smile, a couple of business compliments, recognizing work well done, or a good story ...
to spend more time clarifying desired outcomes with team members and less time overseeing their work, resulting in a net gain of time and energy. You’ll feel more enthusiastic about leading your team and realize that you have more capacity to develop yourself as a leader than you previously...
to better experiences for customers and is something that can directly translate to better business outcomes. Research demonstrates adirect relationshipbetween employee engagement and business performance. In other words, investments in employees are not only a “nice-to-have”...
leader as a unique individual with specific traits to a focus on the leader as someone who is part of the collective and in the process of representing that collective builds positive and trusting relationships with others to promote everyone’s interests. In this sense, leaders can only be ...