Your knowledge base is the bedrock of customer service — for both self-serve help and AI-driven support. Here’s how to optimize your help articles to be AI-friendly and resolve more customer issues.
While providing excellent service is essential, customer service goals help you focus on specific aspects of the customer experience that matter most to your customers. Whether it's reducing wait times, resolving issues on the first contact, or personalizing interactions, setting goals directly impacts...
Here,enabling the customermeans “giving them the answers and information they need to accomplish the task at hand.” Doing so significantly elevates the standard of customer support you're able to offer. By maintaining an informative, user-friendly, and easily navigable knowledge base you're abl...
Instead, successful organizations use customer engagement data to eliminate customer churn risks. This function is known asproactive customer retention. If a company can extend the time customers stay on the books, it can easily turn from cash-flow positive to truly profitable. Customer support teams...
What is a customer success manager? Responsibilities + Job description Does your company have a customer success manager? If not, you are missing out. Here is how this role can help your organisation. Customer retention Best practices 5 min read ...
Sugester is one of the simplest online applications available to help you provide better customer support, get new customers, and create an advanced ticket management system for your business. The tool serves as a one-stop helpdesk for you and your customers and helps keep both parties on the...
Notably, human support agents reported resolving more customer queries per hour when aided by a custom-built tool powered by OpenAI's GPT technology. Assistance from the AI also improved customer sentiment, reduced the volume of requests for managerial intervention, and even improved employee retention...
1. Support customers as a team Customer service is a team sport — and not just for your customer support team. Sure, you’ll want to pass highly technical cases to your subject matter experts, but everyone needs to be able to help out. When every employee, no matter their title, is ...
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“LiveHelpNow has been an integral part of our company’s core tools, helping us to deliver excellent customer service in a timely fashion. Their user interface is intuitive and easy to use, their service is consistent, and their platform provides us with the analytical insight required to dri...