When you 'get into the flow,' you achieve peak performance and you allow yourself to work more efficiently and complete tasks in a quality manner." Monotasking is a regular habit that you start by building up a "flow state" by doing an engaging task. "I make sure to start my work ...
Task management: The software should offer various ways to manage project tasks. Likewise, it should have views that let you see these tasks in different ways, such as Gantt charts, calendar views, table views, and Kanban boards. Resource Management: This functionality allows you to allocate res...
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Workflow automations. The ways in which I can make trivial tasks happen on their own, like changing a task’s status, moving a task from one phase to another, or triggering an action in a 3rd party software like Slack. Testing Environment. A feature that will allow me to sandbox the pro...
Knowledge management:Any project management tool contending for the top spot must offer intuitive and customizable ways of creating, managing, and sharingdocumentation. I have often found searchable, editable, and sharable project briefs, SOPs, templates, wikis, etc., to be a game-changer in a pr...
ensuring complete documentation is available to the NOC, or providing additional staff training. A monthly audit of a subset—say, 10%—of all tickets created is an important part of an ongoing review. Staff mentoring is also key to quality control and helps ensure high levels of customer sati...
Before you can determine the best ways to measure your own call center’s service levels, it’s important to get a handle on which metrics you should be tracking, along with which filters you should be applying to them. These can include any combination of the following: ...
The reality is that if you have a day filled with meetings, you have less time to complete tasks and write messages, so move tasks to other days. If a task is going to take a long time or if it’s something you must do (as opposed to tasks you decide you don’t need to do),...
Working with PDFs has become commonplace, but not all PDF tools offer a built-in PDF word count feature, leading to a common dilemma. In this article, we address the crucial question of finding the 5 best and free ways to do PDF word count efficiently. Discover the right PDF word cou...