Alexandra Lacroix’s dance performance, Entre nous, les saisons (“Between you and me, the seasons”), imagines “the fragility of [human] being” (in the environment) not as an alternative to the beguiling notion of a world all our own but as a more perceptive and sensible way of looki...
Then respond appropriately to their concerns. In most situations, an apology on behalf of your company is appropriate, even if you were not personally involved in the problem. Take Responsibility for the Situation An angry customer is looking for a solution to their problems, and it is extremely...
If we sense a statement has insulted someone’s perspective, directly acknowledging that makes amends. An earnest apology for inadvertently giving offense restores goodwill. Consider these 10 conciliatory responses: I’m sorry, I didn’t intend my tone to seem arrogant or combative in any way. ...
Begin your apology by acknowledging your mistakes and accepting responsibility for the hurtful effects of your actions or behavior. "I know I disrespected you, and I'm sorry I let my selfishness get in the way of our relationship," for example, is more sincere, accountable, comforting and mea...
Everyone needs to find their own way to manage their inner ticking time bomb. Embrace today as a gift that can all be an opportunity to celebrate the simple things in life. Going for a run and having a stranger start a conversation because he likes my shirt is a small gift. Decorating ...
【推荐2】The phrase “no problem” has always struck me as a fine way to respond to an apology. It is friendly to say to a person who has interrupted you, or cut you off, or woken you up, or missed an appointment, that the problem they think they caused you is actually no problem...
"the White House thought itbestnot to respond" Adverb 1. in a most excellent way or manner; "he playedbestafter a couple of martinis" 2. it would be sensible; "you'dbeststay at home" 3. from a position of superiority or authority; ...
Listen to their complaints with the intent to take action, not to explain. To a customer, when something is wrong, your explanation is an excuse. Customers want action, not excuses. FINE When you ask customers “How is everything?” and they respond, “Fine,” just know you “Failed In...
They are quick to respond to any issues and ensure that everything is in perfect working order. Whether it's a broken appliance or a minor inconvenience, the staff goes above and beyond to provide exceptional service. You can rest easy knowing that any maintenance concerns will be promptly ...
You have to respond to customer inquiries or complaints promptly. Even if you don’t have an immediate solution. Also, give your support team the tools and authority they need to resolve issues quickly. Why Customers Don’t Like the Phrase ‘Sorry for the Inconvenience’? “Sorry for the in...