Ask new customers what almost caused them not to buy and turn their answers into conversion rate optimization hacks for your website. For a real-life example of how this survey can help your business, take a look at this case study. In short, you can find out how Packhelp, an online ...
A short and sweet pop-up survey One of the best ways toboost customer satisfactionis to go above and beyond what customers expect from you. We ask "If we could do anything, what should we do to WOW you?" as one of our follow-upNPS survey questionsso we don't have to guess what ...
Having recently participated in a customer focus group, I note that it seemed that a long survey with too many options discourages customers from answering correctly or answering at all. Instead, unique questions should be posed first to grab the attention of customers. Questions like the one ab...
Time can easily run away from you in an interview, for good reasons and bad. That means you may not get a chance to ask all the questions you have noted down. It is wise to make a list of priorities, so you can ensure you get the information you definitely know you need. As the ...
Sample customer satisfaction survey questions What answers do you want to get? I bet you probably want to know whether your customers had good or bad experience with your company, and how you can improve it. I’m sure you have seen those lengthy CSAT surveys which include a lot of differen...
The Target Customers: There is a significant difference in the questions businesses ask customers depending on whether they are B2B or B2C, the type of business they do, the industry they come from, etc. The Objective: The questions you ask have to fulfill the purpose of the survey, whether...
But when you’re sending out post-event evaluation questions to understand how an event went right and wrong, the familiar pattern above becomes a huge obstacle! Don’t worry”it’s one you can overcome. Read on to learn 21 of the best post-event survey questions to ask attendees, and ...
Brainstorm the answers that your team wants to know about your customers and business. Then come up with the questions that can help elicit these answers. Prioritize these questions and identify the best ways to ask them to uncover the insights that matter most to your business. That same e...
2. Post-Event Survey Questions to Ask Attendees Post-eventsurvey questionsare asked after the event to get feedback, specifically from those who attended. When to use: Immediately following the event. Where to use:Sent via email or provided via a link during the event’s closing. ...
When you’re making changes to the checkout process. 10 Exit Intent-Related E-Commerce Survey Questions Not all visitors are your ideal customers. But it’s your job to fish out the prospects from the irrelevant bunch and make them stay. ...