Gorgias is a customer service platform designed explicitly for e-commerce businesses to deliver effortless customer service at every stage of growth. Using automation and AI, Gorgias revolutionizes how online stores streamline the customer journey with omnichannel support, chat, Macros, Rules, support p...
Find the top Customer Service software of 2025 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.
We’ve been testing and reviewing AI chatbots for customer service since 2021. As CX professionals ourselves, we know how critical and difficult it is to make the right decision when selecting software. We invest in deep research to help our audience make better software purchasing decisions. We...
This allows you to set up interactive customer flows that are highly interactive. For example, let’s say you’re selling beauty products online. If a new customer is unsure what products are best for their needs, then you can use an automated support flow that gives customers a personalized...
Best for: Predicting customer needs, automating customer service workflows, multi-channel deployment, and NPS surveys. What you will like:Helps you flag reviews based on CX scores, timings, keywords, etc. Facilitates performance benchmarking and competitive analysis. Helps review comments and feed...
Find the best Live Chat For Customer Service & Support for your company. Compare top Live Chat For Customer Service & Support vendors. Get FREE price quotes, demos, and analyst reviews and recommendations!
Sign up for Brevo » 3.HubSpot HubSpotoffers a suite of marketing, sales, and CRM tools. Your email marketing efforts seamlessly integrate with landing pages, lead nurturing workflows, and customer service interactions. It aims to give you a unified customer experience. ...
However, all the self-service plans have very limited features compared to the enterprise plan. For the enterprise plan pricing, you need to contact the sales team. Best for Businesses in need of a cost-effective tool for simple customer feedback collection with perspectives and budgets to ...
The best technology not only tracks mentions but can also identify customer sentiment. This is far more valuable information to uncover what’s being said about you online. Some companies also offer self-service technology that you can access on your own. A review management dashboard that lets...
Review service calls together to gain additional insight into responses to customer service interactions, and consider cross training to learn about customer experiences across departments. Taking these steps can help you troubleshoot common issues and develop best practices that can be shared with other...