If someone criticizes your institution, it’s important to respond and to respond constructively. Not only is this good customer service, but it also reassures anyone who stumbles on these comments that you do care and that you actively try to resolve negative situations. In addition, leaving c...
30% named review responses from the owner as a key factor when judging local businesses These findings show how easy it is for reviews to affect your business. Whether that affect is positive or negative may depend on how well you manage your reviews. One of the best (and free) tools you...
In particular, sites fall short by requiring too much information from users to submit reviews, failing to respond to negative reviews, and not allowing users to navigate across user reviews via reviewers’ images. 13) Request Only Highly Relevant Personal Reviewer Info in Review Submission Forms ...
Avoid repeating the same responses to different customers. You’re not just saying generic thank-yous to your buyers, so be thoughtful. Take the time to craft unique responses that align with individual experiences. This might require effort, but the payoff is significant. 4. Personalize the R...
feedback, you need to respond to the user. App marketers who respond to user reviews experience a rating boost of +0.7 stars. It especially applies to responding to negative reviews, as users will see that you care about their app experience and take their opinion seriously to improve their...
On the flip side, remember to respond to positive reviews! These customers took to share their positive experiences with others, so show them some appreciation!If you’re unsure how to reply, Google has a list of suitable responses, which you can use as a starting point....
How to Reply to Google Reviews (Tips & Examples) Respond to Google reviews like a pro. Learn the best practices for positive and professional interactions. Local SEO9 min read What Is Review Schema? & How to Implement It Review schema is a data format that helps search engines understand re...
Embrace negative reviews. Not all reviews have to be resoundingly positive to help your business. Northwestern’s study revealed that customers are most likely to buy something that has a 4.2-4.5 star rating than a 5-star rating, because perfect scores make customers suspicious. If someone has...
Unified engagement hub:Khoros integrates multiple communication channels into a single engagement hub, allowing customer service agents to seamlessly transition between social channels, messaging apps, reviews, in-app and web messaging, and community platforms. This centralization streamlines responses and im...
The study researchers say it is critical that scientists report the timing of their work and consider the fact that animals’ behavioral and physiological responses can vary with the hour. As a first step, Nelson says, “Taking care of time-of-day considerations seems like low-hanging fruit ...