In this blog, learn everything about call center reporting — key metrics, formulas to calculate them and how call centers interpret this information. Also, explore the tangible benefits of call center reporting and best practices to elevate your approach to customer service excellence. Table of ...
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“Reps should also know the limits of what they can and can’t offer and receive training on when to route a conversation to their manager for additional help.” - Court Bishop,Call center scripts: Script openings, best practices, and template, Zendesk; Twitter...
A Key Performance Indicator (KPI) in customer service is a measurable metric used to evaluate the performance and effectiveness of a company’s customer support processes. These indicators are crucial for monitoring and improving various aspects of customer service. It ensures that it aligns with org...
Heterogeneous Computing CUDA C++ Best Practices Guide, Release 12.6 provides further details, including the measurements of bandwidth between the host and the device versus within the device proper. ▶ For best performance, there should be some coherence in memory access by adjacent threads running ...
(FNOL) process is the critical first step that can make or break the entire claims experience. It’s the moment of truth where insurers have the opportunity to set the tone for the entire claims journey. Let’s dive into some best practices and cutting-edge technologies that can help ...
In some cases, we’ve been able to implement some of our clients’ best internal and external audit practices to improve our overall quality assurance. Communication should be dynamic, and should go beyond merely reporting metrics. Ideally, it becomes a fluent discussion that improves not just ...
Best practices for germline variant calling Dozens of variant calling tools for NGS data have been published in the past 10 years, and countless more have been developed by researchers for internal use. A selection of exemplar tools grouped by purpose can be found in the middle of Table2. Bec...
2. Error Handling Practices 2.1 Use Async-Await or promises for async error handling TL;DR: Handling async errors in callback style is probably the fastest way to hell (a.k.a the pyramid of doom). The best gift you can give to your code is using Promises with async-await which enables...
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