Advance your career and take your customer service skills to the next level with best online customer service training and certifications!
Customer service training programs are important in helping your team provide exceptional customer service, which has a direct impact oncustomer loyalty, customer retention,customer satisfaction, and sales. One2022 studyfound that 81% of customers say that they are more likely to make repeat purchases...
The landscape of customer service skills training has changed in recent years with a huge shift towards online training. But why? Flexibility.Online training removes the need for employees to be in the same place, offering flexibility around where employees can learn, when they can learn, what d...
4. Seismic Learning (formerly Lessonly) –Best for Sales & Customer Service Training I’ve been trying out Seismic Learning since it was known as Lessonly. As stated on its website, the essence remains the same with just a “New name. Same great product.” I found this training software ...
How much does online relationship counseling cost? As with in-person therapy, the cost of online relationship counseling varies depending on the platform, pricing model, and the provider’s level of education and training. Across the teletherapy industry, subscription-based services typically cost bet...
1. Online personal trainer You don’t need gym access or lots of fancy equipment to start an online personal training business. That said, taking classes and receiving a personal trainer certification is necessary, though you can sometimes do so inexpensively in under a year. Traniac’slist of...
If you decide to use Gorgias' AI agent to auto-reply to customer questions, you'll need to spend some time upfront training it. You start by training it on your brand, policies, and data. After that, you review all of its answers and provide feedback to help it improve. When you'...
Best for training FAQs How we test We list the best online learning platforms, to make it simple and easy to manage online courses for your students or employees. Learning Management Systems (LMS) and Virtual Learning Environments (VLE) have become increasingly common, especially due to swee...
Customer service training is a one-time or short-lived baseline upskilling for team members. It’s designed to help support agents learn what customer service entails. However, coaching focuses on enhancing existing knowledge and skills. Customer service coaching relies on one-to-one communication, ...
Gorgias is customer service management software that is built specifically for e-commerce businesses. The robust plugins with Shopify, BigCommerce, and Magneto make it easy for online businesses to perform actions like editing orders and refunding payments right from within the help desk software. ...