A ticketing software is a specialized category of help desk solutions that helps with ticket management and tracking. Check out our ticketing systems buyer’s guide for more detailed insights. What is the best help desk system? Freshdesk, Salesforce Service Cloud and Zendesk for Service are some...
4.7 (689 reviews) Compare Learn More LiveAgent LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suit...
Find the top Help Desk software of 2025 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.
Help Desk software has become a single-stop point for customers and employees to reach out to for any issues. It is designed with many good features to resolve the customer’s issues and nowadays it is becoming a necessity for every client. There are many types of help desk ticketing softwa...
Help desk software for schools offers a wide variety of features depending upon the vendor and/or the selected bundle or subscription model. Some common features to look out for include the following. Ticket management Open tickets and track them through to resolution. This also helps with trackin...
Ticket handling with Zendesk. Source Questions To Ask Before you embark on your software selection journey, it’s important to ask yourself and members of your team some questions to determine your specific needs. Here are some questions that you can ask to spark internal discussion: What’s ou...
Free help desk software typically includes features for ticket management, customer communication, reporting, and task automation. It usually allows businesses to track, prioritize, and solve customer support tickets more efficiently. Despite being free, it can still offer a range of functionalities to...
Gmail-based help desk Starts at 15/user/mo Yes 8,000+ companies 4.4 4.1 Visit Website Read full review Monday.com Most Popular 4.2 Mid to large-sized companies needing versatile ITSM solutions AI-driven ticket classification and extensive customization Starts at $29/mo Yes 200,000+ compan...
1.HelpSpot’s IT Help Desk Ticketing System When we designed HelpSpot, our goal was touncomplicatehelp desk software:Every user has access to the core features that help with ticket management and team collaboration, and HelpSpot is completely customizable via integrations and our open source API...
Tickets help you organize, route, and store help desk inquiries. So, you should make sure your software includes basic ticket management systems to help make the process faster and easier. Furthermore, some software includes ticketing features for a wide variety of support channels, including ema...