Cons of HelpDesk: Like Help Scout, HelpDesk’s starting price may seem too expensive for new businesses. Pricing: For teams, pricing starts at $29 per agent per month and includes a ticketing system, a 60-day chat history, and more. A free 14-day trial is available. Why we chose HelpD...
12. Free Help Desk Software: SherpaDesk SherpaDesk is a robust, cloud-hosted professional service automation (PSA) solution that focuses on what matters. With core business processes integrated into one solution, businesses can lend their attention to other vital areas. Suitable for small to medium...
Apart from chat functionality, the platform also has a built-in ticketing system, real-time website traffic monitoring, and agents’ efficiency analytics. It is currently used by more than 31,000 companies, including both small and large size businesses. The most popular among them are Sony, L...
This complete list breaks down the top support tools and helpdesk platforms. Here are the best help desk providers for small businesses and startups in 2024: 1.Zendesk Zendesk’s customer management software program (CRM) is perfect for companies of all sizes. Customizable interfaces and all-in...
- Expensive for small businesses LiveAgent uses a merged narrative model where all communications with the customer are presented to the agent as a unified conversation, irrespective of the channels used. This blended call center solution has sophisticated rule-based escalation, live chat, scripting,...
In the event you didn't find just the solution you were looking for here's a list of various categories similar to Help Desk Software that you might want to browse through: Free Help Desk Software Help Desk Software for Small Business ...
Limited free plan options compared to some other help desk solutions. 9. Gorgias Gorgias is a strong choice for online businesses seeking a user-friendly help desk solution that integrates tightly with their e-commerce platform and prioritizes real-time customer support through live chat. While rob...
Free plan availability: Its free plan makes it an attractive option for small businesses or those looking to trial the software before committing financially. Cons: Limited support on the free plan: The free plan lacks direct access to technical support, relying instead on community forums, which...
Free for 15 users | No credit card required Help Desk Software for Small Business If providing great customer service and ensuring customer satisfaction matters to your business, a robust helpdesk ticketing system is just what you need. EngageBay's helpdesk ticketing system is seamlessly integrated ...
1. Zoho Desk (Free) One of the big attractions of Zoho Desk is that it offers afree helpdesk planfor minimal ticketing support alongside very reasonably priced plans for small businesses starting as low as $5 per month for the Zoho Desk Express plan. ...