3. Business Systems (Training Manuals) Every business process needs to be mapped out. Your team needs to know what to do at every stage of a campaign, customer service, sales process, team management, employee onboarding, and much more. These processes make scaling your business and delivering...
Documents created for developers can be a good example here, as most programming-related queries can’t be answered. It mostly contains some examples on how you can use it. Information oriented documentation Mostly reference material or guides created for internal use. It can beSOPs, internal ma...
By defining the steps and procedures required to complete a task, SOPs eliminate guesswork and reduce variability in operations. SOPs also serve as essentialtraining manualsand resources, providing new employees with clear guidelines and instructions to learn and understand the organization’s operational ...
One of the best things about just-in-time training is that learners get tolearn only what they need as and when they need it. So, there isno information overloadresulting from a day-long training program. They find theirminds less cluttered. This leads to better and longer retention of k...
Allows you to save time and money ontraining manualsand standard operating procedures or corporate paperwork. Cons of Tango The screen recorder captures too many steps when creating workflows, leading to more cleanup time. (Source) Editing mistakes is cumbersome and might need to be deleted to sta...
This interaction gives new employees a tour of the office: This one shows how the company was developing over the years: And this interaction provides new employees with answers to many frequently asked questions: Compliance Training Examples If you’re in an industry that is regulated to one de...
Unlock the secrets of top-notch tutorials! 🚀 In this post you’ll find our curated list of 20 of the best tutorial video examples. From savvy strategies to engaging execution, these tutorials set the bar high. Let’s dive in!
This can help train and improve the efficiency of your support agents and flag negative interactions in a contact center environment.It can also help you spot training opportunities for your agents and help support agents after challenging interactions.Best for: Sentiment analysis, text analysis, and...
User Training Materials These are developed to facilitate the transition to the new system or process introduced by the project. They include user manuals, training guides, and online help resources to ensure end-users are fully equipped to utilize the new system effectively, ensuring smooth adoption...
“Helpjuice has had a major impact on Odigo, reducing the time in training new employees by 25% in comparison to ZenDesk that they were using earlier and 30% in time used in creation of new articles, preparing images, reviewing and collaborating. This has resulted in a reduction in costs ...