“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Related Customer Support Software Customer Experience Software Custo...
G2: 4.3/5 (1,450+ reviews) Capterra: 4.4/5 (450+ reviews) 4. Zoho Desk Zoho Desk is help desk software that enables businesses and the support team to easily resolve customer issues through functionalities like chat, ticketing, and phone calls. The customer support system helps analyze cus...
Read detailed reviews about Customer Support Software ➣ Prepared by experts ➣ Select the best B2B solution for your business.
Includes feature, customer engagement, discounting, and segmentation information Reports available for all vendors in the quadrant Available Upon Request Browse Reports Comprehensive Software Reviews to MakeBetter IT Decisions We collect and analyze the most detailed reviews on enterprise software from real ...
Includes feature, customer engagement, discounting, and segmentation information Reports available for all vendors in the quadrant Available Upon Request Browse Reports Comprehensive Software Reviews to MakeBetter IT Decisions We collect and analyze the most detailed reviews on enterprise software from real ...
Rating: 4.5/5 ⭐️ (based on 7,375+ reviews)Freshworks is a suite of cloud-based software used for customer service, support, sales, and marketing. It includes help desk software, CRM, and marketing automation tools. The company’s goal is to make it easy for businesses to delight ...
Users have lauded its all-in-one platform, which integrates sales, marketing, and customer support functionalities, allowing businesses to streamline their operations and foster better customer relationships. A standout feature, according to reviews, is its AI assistant, Zia, which offers predictive ...
However, reviews noted that there are too many features and that the platform isn’t user-friendly. In addition, users found customer support unhelpful. Overall, it has all the basic CRM features along with extras like project management not always found in CRMs. That, along with a free ...
Includes feature, customer engagement, discounting, and segmentation information Reports available for all vendors in the quadrant Available Upon Request Browse Reports Comprehensive Software Reviews to MakeBetter IT Decisions We collect and analyze the most detailed reviews on enterprise software from real ...
To help you quickly compile a short list of options to consider and ultimately find the right platform for your organization, we reviewed dozens of support tools, digging deep into their features, customer reviews, and pricing. The result: We found 17 tools on the market that are at the top...