Your customer just sent a lengthy, frustrated message about a critical issue. Their tone suggests they’re ready to cancel their subscription. Your response in the next few minutes could mean the difference between retaining or losing this customer forever. Do you know exactly how to handle this...
I’ve been in the marketing business for a long time. Trust me when I tell you that customer acquisition has consistently been a major part of my growth-hacking strategies. I want to grow my businesses as fast and efficiently as possible. To do so, I need a way to bring in more qual...
Learning how to build customer relationships doesn’t quite come as easily as building a new friendship might. Whether you’re using tailored communication or multi-channel marketing, you’ll have to develop careful strategies to effectively appeal to your customers. But the end result is worth it...
The same strategies won’t work for both SMB SaaS companies and small mom-and-pop restaurants. Take time to understand which customers are most successful with your product, and which traits they have in common. If you have an ideal customer profile but haven’t looked at it in a while...
To help curtail this problem of losing customers, I want to show you the 17 customer retention strategies that work. Let’s get started with a “surprise.” 1. Offer customer service “surprises” I always look forward to great surprises at my birthday. ...
Poor customer support still remains a significant concern for many of the businesses. Customers get disappointed when they need to wait in a long queue to get help, get cold treatment from support agents and most importantly see lack of professionalism. These challenges often lead to negative ...
eGain has been enabling customer service and contact center excellence for clients around the world, through its customer interaction hub. Over the past 15 years we have collected many innovations and best practices for doing more with less. Here are some of the popular ones....
Here are a few strategies for accelerating your company’s time to resolution. Document & share internal knowledge with customers Certain customers may prefer self-help resources as opposed to interacting with human beings. How can you use customer-facing web portals and other online resources to ...
And yet, some companies need to realize that exceptional CX is made up of small interactions at different points in the customer journey. And so, understanding customers’ journeys and tailoring their strategies accordingly for a remarkable experience is key to retaining customers. Or else, they ri...
Also Read:18 Proven Strategies to Convert Visitors into Paying Customers 11.Proprofs Help Desk ProProfs Help Desk comes with rich features that help manage several customer-facing inboxes in one place like support@, returns@, contact@, and more. It gives a 360-degree view to support agents of...