Journal of Hospitality & Tourism ResearchKim, Wansoo and Chihyung Ok. 2009. The Effects of Relational Benefits on Customers’ Perception of Favourable Inequity, Affective Commitment, and Repurchase Intention in Full-Service Restaurants. Journal of Hospitality & Tourism Research 33(2): 227-244....
Wujin Chu and MinjeongKang (2014), " The Effects of Customers’ Perceived Relational Benefits on The Customer Perception of Service Innovation at Service Centers for IT Products: The Mediating Role of Customer Participation ", Journal of Administrative Sciences and Technology , Vol. 2014 (2014), ...
The customer is always right: patients' perceptions of psychiatric nursing actions psychiatric patient population and the substance abuse population in perception of helpfulness and frequency of performance with 7 of the 50 nursing actions. ... I Richmond,E Roberson - 《Journal of Nursing Care Qualit...
摘要: This study aims to examine the effect of customer's perceptions of risk, trust, and benefits on the interest in using internet banking. The object of this resea关键词: Perception of Risk Perception of Trust Perception of Benefits and Use of Internet Banking ...
Managing customer experience isn't just about how people perceive their experience with a brand or the actions a company takes, buthow customersfeelwhen engaging with a brand. Customers will change their perception of a brand -- hopefully in a positive direction -- each time they visit the com...
Therefore, the customer value is taking into account to the desired level, the customer perception of profits and profit loss (such as total cost, including differences in monetary and non-monetization). 翻译结果2复制译文编辑译文朗读译文返回顶部 ...
Two samples of young people took part in the re... KS Fielding,BW Head - 《Environmental Education Research》 被引量: 92发表: 2012年 Analysing firms' failures as determinants of consumer switching intentions Purpose – The objective of this work is to provide evidence of customer switching ...
Experience the benefits of Customer Experience Management by boosting loyalty, improving satisfaction, and enhancing your brand through genuine customer interactions.
Customer loyalty, then, is gold dust — especially to smaller businesses who may lack the resources to undertake expensive acquisition campaigns. One of the most tried and tested ways to foster customer loyalty —with the earliest example coming from 1793— is through loyalty programs. ...
Well, that’s a grave understatement in a market where80%of the top companies are building up to compete solely on the customer experience. Let’s take a simple example of Google Docs and Microsoft Word. Before Microsoft 365, you could only save the Word document on local device storage an...