Other insurers make it easy to look up estimated costs for procedures and to pursue preauthorization, but this app is completely opaque and many of the basic links do not work at all (for example, “look up a provider” sends me to a browser, then a pop up window which won’t open)...
I have seen significant change which I believe will improve productivity significantly as we move forward. As we change the economic model and we align the incentives with hospitals and physicians, the administrative processes that we have in place today, such...