The Blue Cross® and Blue Shield® Federal Employee Program (FEP) Overseas app is for members submitting medical claims for services received outside of the United States, Puerto Rico, or U.S. Virgin Islands. It also covers services received while on a U.S. military base or on a cruis...
but also acknowledged that these portals may be difficult for elderly populations to use. At the very least, providers should encourage patients to call them if they are unsure whether a call they received was legitimate.