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Barnes & Noble has squandered opportunity after opportunity to change their fate. Clearly the brick-and-mortar bookstore is a valuable concept or Amazon wouldn’t have gone through the trouble it has to open stores of its own. Alas, the brick-and-mortar model wasn’t the problem…and privat...
There couldn't be a better place to learn customer service principles. This company has always gone above and beyond with their service, and the treatment of their employees. This job gave me the opportunity to grow into a leadership position, and I couldn't be more grateful for that. It...
Amazon Books adopted a “ratings-first” approach by stocking books that sold well on its website, but it failed to entice customers and eventually shuttered all locations in 2022. The role of #BookTok Daunt credits part of Barnes & Noble’s recent success to BookTok, a TikTok subcommun...