We’ll give you a Property Irregularity Report (PIR) and a letter outlining the damage. Please submit a claim within seven days of receiving your baggage. Travelling to or through the US? Please check the requirements here. Repair When you've reported your damaged baggage, take it to the...
The next step is to make an claim on your travel insurance policy and this should be done after being reimbursed by the airline (this value has to be deducted from your insurance claim). If you do happen to lose your baggage then use the lost luggage spreadsheet to help you make your c...
If your report is filed after you leave the baggage reclaim hall, our baggage team will make another report for travel insurance claim only. Hong Kong Airlines Baggage Services: Tel: +852 3902-9000 Fax: +852 3902-9039 Email:satshk_lostandfound@satshk.com Office Hours: Mon – Sun / 07:...
If our airport team can’t resolve your case, please complete the online baggage claim formOpen a new window with more details about your itinerary and belongings. Send supporting documents After you’ve submitted your claim, you’ll receive a confirmation email. Please send a copy of your rec...
Prior to submitting a claim for reimbursement of expenses associated with delayed or damaged baggage, please ensure you have reported the delay/damage to a Calm Air Customer Service representative at your arriving location. In order for your claim to be reviewed for processing, it must comply with...
Baggage Claim Form SHARE Dear our valued guest, We apologize if you encounter an uncomfortable situation due to delay or damage to your baggage upon arrival. We hope to accept our apology and check the following: For Delayed Baggage:
If our airport team can’t resolve your case, please complete theonline baggage claim formOpen a new windowwith more details about your itinerary and belongings. Send supporting documents After you’ve submitted your claim, you’ll receive a confirmation email. Please send a copy of your receipt...
For international flights, the following documents are required when you claim your baggage: 1. A copy of your passport (photograph page and the page stamped at the time of entry to the country) 2. An accomplished Customs Declaration Form. Please note that retrieving your left-behind baggage ...
If your baggage has been found damaged, you should report it to the baggage services desk at the airport immediately. The staff members will create a damage report along with a unique reference number. You must send a copy of the damage report to Kam Air within 7 days to claim the reimbu...
For flights within the America's, you may be entitled to an amount up to $100 CAD/USD for the first 48 hours while your baggage is delayed. After 48 hours, you may be entitled to a further $150 for a total of $250. The foregoing does not limit a passenger's rights to claim dam...