Many employees can now do their work from home using modern technology. However, this change may only benefit workers, not the employers. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience. Write at lea...
“We pretty much found out that if you had windows and plants or even if you just had plants in your office, you were more satisfied with your job, ”Cade told LiveScience.“We thought it was important for offices because a lot of times people are looking for ways to keep employees ha...
The number of communication channels used also affects ART. If a company offers multiple ways for customers to get in touch with them, such as email, phone, chat, etc., then it will take less time to respond to queries since they can be answered on multiple channels simultaneousl...
What is a good average handle time? 5 ways to reduce average handle time 1. Identify causes of high AHT 2. Implement self-service resources to handle common inquiries 3. Optimize routing processes 4. Continuously train employees 5. Invest in technology for agents and customers ...
Currently, 76% of workers believe companies should prioritise training existing employees for different roles within the organisation before hiring externally, an increase of 12 percentage points since 2023. However, only 9% plan to stay with their company to be reskilled, a 7-point drop since la...
When do the promises stop, Intuit, and actual action happens, because it is extremely disappointing and unprofessional for a company to hear the MANY complaints of its paying customers and then to simply ignore them for months and years at a time. 3 Re...
a feature tomeasure employee efficiencyand productivity without invading privacy. It can also detect false overtime. For instance, it helps identify cases where employees stay late after work but take long breaks during the day, preventing unwarranted overtime payments and saving the company money. ...
Empower & engage:Uber allowed employees to pitch in on brand interactions via personal social channels, ensuring queries received timely attention, and spreading responsibility while maintaining brand tone. The result was a smooth drive — all with the solid arsenal ofSprinklr Service. Uber slashed it...
77% of employees would rather take a flexible job than accept a pay raise. Enforcing rigid work conditions is a sure-fire way to repel the best talent out there. In fact, it is the most highly-desired company fringe benefit of 2024. Either way, it’s crystal clear that modern job-seek...
To manage these exceptions, an adjustment product can be utilized to effectively apply a rebate whencomping a room for a staying guest, ensuring that the revenue metrics remain accurate while providing the necessary discount. Additionally, fornon-paying guests or employees, a House Use block can ...