The worst case scenario is clearly O(N). The average complexity formula is the following: where 'k' is the number of operations and P(k) is the probability of having 'k' as input data. Using the above formula, I get that the average time complexity is which is clearly a convergent s...
mvariables, andlliterals per clause, the average run time of theSAT1.2 algorithm isO(mo(1)n2) forl≥3 andn/m≤α2l/l, whereα<lis a constant. Real algorithm executions indicate that theSAT1.2 algorithm is much more efficient than the well...
Average Handle Time = (Talk time + Total hold time + After-call work)/Total number of calls handled Note: You can calculate the AHT for different channels — such as email, messaging and live chat — using the same formula, but without factoring in the total hold time. Whether you want...
Limitations of the AHT formula Here’s the thing:A low AHT doesn’t always mean a call center is performing as well as it should. Typically, average handle time needs to strike a happy medium. Your goal AHT should be high enough that agents can still deliver high-quality support but low...
* Technically, they can, but it involves creating a custom function in VBA. That increases complexity, requires a different file format, and raises security concerns. Or you can use column F My issue is that I need a formula to calculate the “real time” program cumula...
EWMA Formula The EWMA’s simple mathematical formulation described below: Where: Alpha= The weight decided by the user r= Value of the series in the current period The EWMA is a recursive function, which means that the current observation is calculated using the previous observation...
AHT is calculated by dividing the total amount of time spent on calls by the number of calls handled during a particular period. The formula for calculating AHT is as follows: AHT = (Total Talk Time + Hold Time + After-Call Work Time) / Total Number of Calls ...
computational complexity/ parameterized complexitytruth assignmenttruth valuesMaxSat-AA problempara-NP-complete problem/ C4240C Computational complexityIn MaxSat, we are given a CNF formula F with n variables and m clauses; the task is to find a truth assignment satisfying the maximum number of ...
Total transfer time. The time customers spend being transferred to different agents or channels. After-call work time. The time spent on post-interaction tasks, and any associated wrap-up or administrative tasks. Take the metrics above and plug them into this formula to calculate AHT: (Talk T...
It requires 2n elementary operations to apply the map s to a permutation in Sn, so 2nssd(π) is the time complexity of s on the input π. We are interested in the quantity Dn=1n!∑π∈Snssd(π),which is the average depth of the stack-sorting tree on Sn. Note that 2nDn is ...