Table Of Contents Why Customer Retention Rate Matters What Affects Customer Retention Rate A Bird’s Eye View of Retention Rates By Industry Here’s How to Improve Retention Rates in 10 Steps Get NPS scores for 1,000s of companies 👇 Download Now ...
The handle time for all of these services is 3.63 minutes on average. You can only come up with a good number when you combine your AHT data with metrics such as the Customer Satisfaction (CSAT) or the Net Promoter® Score(NPS). NPS gauges how likely customers are to endorse your prod...
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These efforts promote early requests for palliative care consults if and when patients return to the hospital. Of the 2579 consults in the first five years of the PCCS, 375 were reconsults, pertaining to 294 individuals. It should be noted that 116 of the 375 reconsults were the result ...
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