TRANSFER 52 - This key is used to transfer calls to another number. DROP 36 - Press the Drop key to drop the active call. It can also be used to redirect a ringing call to voicemail. While on a conference call, you can press the Drop key to drop a person from the conference call...
forward to voicemail.1.Press Features . Use the up/down keys to highlight Forward . Press Select .2.Use the up/down keys to highlight Follow me To . Press Select .3.Dial the number of another user or press Dir to select from the directory. Press Save .1.Press the CONTACTS key...
You can also transfer a call to another number by dragging and dropping the call appearance to either an entry in the call log or to a contact, and clicking the Transfer button that appears 10 Conference call To start a conference: 1. If you have two calls in the Avaya one-X Commun...
IP telephone puts convenient features and capabilities at your fingertips, including a Phone screen to view and manage your calls, a Contacts list, a Call Log, a menu of options and settings to customize your phone, and access to your voice mail. Not all functions and features described in ...
over the Website; (d) harass, stalk or otherwise subject any other user of the Website to unwanted and/or inappropriate contact; (e) post, transmit or make “spam,” unsolicited messages or communications, including mail, e-mail, phone calls, texts or faxes, and/or advertise or tele...
–Seamlessly move from landline to mobile, and back –Pass “desk phone” extension number to another extension , instead of cell-ANI when a call is made from cell phone –Programmable status button (enable/disable) Feature Name Extension (FNE). ...
5. In Select Release, select the appropriate release number. April 2024 Avaya Contact Center Select Advanced Administration Comments on this document? 17 Introduction This field is not available if there is only one release for the product. 6. (Optional) In Enter Keyword, type keywords for your...
✓ 911 Service Fee. Avaya may charge a per-DID/ phone number fee to recover Avaya’s costs directly associated with providing 911 and E911 to its customers. ✓ Regulatory Recovery Fee. Avaya may charge a monthly regulatory recovery fee to offset costs incurred by Avaya in complying with ...
Cannot transfer web chats to a service class/ queue. When the WebACD server recreates an ADU for queue data, it incorrectly sets counters back to 0. The WebACD server goes down with a Fatal Exception when processing a DS.Change event. When a large number of agents attempt to assign to...
Configuring Return Destination VDN on Avaya Switch The Return Destination automatically redirects a call from one monitored VDN to another VDN for continuous call processing, after an agent disconnects the call. If the call flow involves two...