Knowledge engineering for an intelligent case-based system for help desk operations The paper reports on an automated help desk system developed at an information technology company. With the proliferation of diverse software and hardware, ... CW Chan,LL Chen,L Geng - 《Expert Systems with Applica...
One of the most common task of an IT admin is deploying requested applications to users, for which a lot of help desk tickets are raised regularly. These tickets usually take up lot of time and resources to resolve. Using our self service portal you can publish software and patches, thereby...
Accessibility Accessibility features help users with a physical disability, such as restricted mobility or limited vision, to use software products successfully. Standard shortcut and accelerator keys are used by the product and are documented by the operating system. Refer to the documentation provided...
Some of the most notable products found on Zoho Marketplace include Workplace (replacement for Office Suite), Finance Plus (expense tracking, inventory software, subscription management, accounting, etc), IT management suite (for SMB help-desks), HR products, and more. You can also customize you...
Help Desk / FAQ PricingHelp Desk and Automated FAQ SystemINS no longer Sells the Matrix only version of MLM Software, please see our full package at MLM Software.Imagine answering your customers questions, and building a dynamic FAQ to allow anybody to access the answer to that question all ...
Discusses the importance of corporate help desks to answer computer hardware and software questions. Sears, Roebuck and Co.'s use of help desk software from Quintus Corp.; Help desk products launched during the 1996 Support Services Conference and Expo.King...
Automated help desk software has several benefits that make it a worthwhile investment. Automation of repetitive tasks.By automating ticketing, employees don’t have to reinvent the wheel every time they have an IT issue. When repetitive tasks, like filling in information about the user’s device...
One of the most common task of an IT admin is deploying requested applications to users, for which a lot of help desk tickets are raised regularly. These tickets usually take up lot of time and resources to resolve. Using RMM Central's self service portal, you can empower users to install...
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