Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first ...
An automated telephone call response system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent. A voice response unit receives caller identification information from a caller, retrieves a record on the caller...
Automated Response Using System-Call Delays Automated intrusion response is an important unsolved problem in computer security. A system called pH (for process homeostasis) is described which can suc... A Somayaji,S Forrest - USENIX Association 被引量: 587发表: 2000年 Automated system for ...
An automatic telephone calling system that characterizes the responses from telephone subscribers' telephone stations to placed calls from the system. The system comprises communication lines which enable the system to place a call to a subscriber's station, to receive the response thereto, and ...
The system is complex to schedule. fms基本上是一个由自动化 、 传送带化 、 计算机化组成的加工车间.这种系统的安排非常复杂. 期刊摘选 CTQ Specification: Less than 60 seconds from call connection to the automated response system. 临界质量特性的规范要求: 从电话接通到自动响应系统工作少于60秒. 期刊...
By automating this response, you free up your staff to do more important things, like provide excellent social customer care. Example message: Thanks for getting in touch. If you’d like to speak to our customer service team, please call 0123 123 1234 between 8am and 8pm Monday to Friday ...
Offer customer callbackThe callback message played for the customer when the wait times are longer than expected.When the customer calls and wait time is long.Customer Customer callback responseWhen the customer presses 1 on the call menu, a confirmation message is played to indicate the customer...
Effects of an automated telephone support system on caregiver burden and anxiety: findings from the REACH for TLC intervention study. Purpose:We determine the main outcome effects of a 12-month computer-mediated automated interactive voice response (IVR) intervention designed to as MD Feeney,BJ Tar...
their median perception as to whether they would use GTRx was 9, ease of use was 9, and the utility of the information was 6 (TableS6). GTRx was perceived to meet clinical needs somewhat well. In response to specific feedback, the GTRx website was modified to increase ease of use,...
receiving from an input device of the automated terminal a response to each question from the customer, determining if each response given by the customer matches the answers from the information from the database, and if a predetermined minimum number of matching answers are given, approving the...