Jones and Davis (1965), in their correspondent inferencetheory, help us understand why we attribute a person’s behavior to his internal qualities, that is, why we make aninternal attribution. According to these researchers, we pay particular attention tointentional behavior, as opposed to accid...
in a general manner, and an example question was: “we are interested in learning what you think and feel regarding the study’s findings with respect to guest complaining behavior”. Since the intentions of this study are not to construct a comprehensive theory but instead to look into the ...