"Moments like these are a test of resilience. This is not our first network outage, and it won't be our last – unfortunately, it's the reality of our business. What matters most is how we react, adapt, and improve to deliver the service our customers need and expect," Stankey expla...
AT&T says it has restored wireless coverage after an outage knocked out cellphone service on its network across the U.S. for hours. (Feb. 22) (AP video by Kendria LaFleur) 2 of 5| FILE _ A cellular phone tower is shown on Monday, May 22, 2017 in High Ridge, Mo. A number of Ame...
New York prosecutors said they are opening an investigation into a wireless network outage in February that left thousands of AT&T customers across the U.S. without cellphone service for roughly 12 hours. The outage, which also affected some Consumer Cellular, T-Mobile, UScellular and Verizon sub...
Late Saturday evening, the company said it would be reimbursing those that were impacted. “We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down,” AT&Twrote on its website. “To help make it right, we...
"Since the onset of these issues, Syniverse has been working closely with our network partners to restore full service," the company said in a statement obtained by CNN. "We understand the inconvenience this has caused and appreciate your patience as we navigate this challenge." ...
In fact, something similar already happened earlier this year. A government investigation into a nationwide AT&T outage in February has shown that the cause was a bad network update,Ars Technicareported on Tuesday. According to an FCC report, the outage "affected users in all 50 states," and ...
A temporary network disruption that affected AT&T customers in the U.S. Thursday was caused by a software update, the company said. AT&T told ABC News in a statement ABC News that the outage was not a cyberattack but caused by "the application and execution of an incorrect process used as...
When emergencies take out AT&T’s networks, there’s really only one way to fix it fast, and that’s to roll in a temporary network on wheels and set that up as fast as possible. Once that’s done, AT&T can begin the work of determining the cause of the network outage, confident th...
While AT&T faced the brunt of the outage, other carriers like Verizon and T-Mobile also experienced disruptions, emphasizing the importance of preparedness during service interruptions. Addressing the network outage and restoration, AT&Tposted:
"Based on our initial review, we believe the outage was caused by the application & execution of an incorrect process used as we were expanding our network, not a cyberattack," AT&T posted on X. "We are continuing our assessment to ensure we keep delivering the service that our customers...