The answer is help desk software, like Jira Service Management. When businesses start out, they often rely on email for support. But as companies grow, moving beyond email as the primary support channel becomes critical. Support needs to scale with a business. If agents are struggling to ...
Use the OLA functionality – the time limit rules set for each involved team. Help your agents to make their work more productive avoiding chores - comments templates, similar issues, creating ticket from a comment and more. End of support announcement: with the release of Jira 10.3 (presumably...
摒弃电子邮件、电子表格和提醒,改用 Jira Service Management 的开单解决方案,不断成长的小型团队无需高昂成本即可保持精简和行动敏捷。 免费试用 加入演示 通过工作单管理来平息混乱 摒弃电子表格和电子邮件,同时全权掌控收到的请求。借助服务台,可以根据您的独特工作流对请求进行优先排序、传送和分配。这样就不会出现...
Jira Service Management is a modern IT help desk ticketing solution for small growing teams. Low to no code templates to get started. Easy to Use.
Jira Service Management Jira Trello Confluence Bitbucket Opsgenie Statuspage A modern, lightweight help desk that lets you create and manage requests directly in Slack with Jira Service Management Slack-first ticketing We meet your team where they work, not the other way around. ...
Save end users the hassle of going to a portal for help with dedicated support channels in Slack. All conversations are automatically converted into Jira tickets with replies synced in real-time as comments. Enhance your service desk with powerful automation Empower users to self-serve, reducing...
Atlassian Support Automation Automation Knowledge Base More ways to get help Contact Atlassian support Visit the Atlassian Community or Atlassian Developer Community Contact the Developer Support Service Desk Connect with an Atlassian Partner for custom requests ...
目前我们以 Jira Service Management 和 Confluence 为核心搭建了商米服务平台,但是还需要进一步完善。毕竟平台才使用半年,内部员工对于功能探索及流程执行仍有不够明确的地方。更重要的是我们服务全球的客户,每个地区的文化和习惯都不同,我们需根据不同的客户类型定制不同的工作流程,尽最大努力让用户使用商米的服务平台...
“software” which finds work items created in Jira “service_desk” which finds work items created in service projects Results depend on your permission level. You will only see results for products you have access to. Read about product access. ...
Help desk software enables support agents to provide quick and easy answers to help seekers. The right help desk software makes it simple for agents to organize, prioritize, and resolve requests so nothing falls through the cracks. Built and extended from Jira, the engine for agile work practice...