Provide your customers withseveral review site options to choose.Use review services that have their own platform to encourage reviews from non-tech-savvy customers without asking them to sign up for a Google or Facebook account in order to write the review. 8. Provide A Sample/Template To Wr...
Instead, get a read on the customer. If their response is short and indicative that they don’t feel like talking, don’t force it. If they respond positively and offer more information orfeedback, continue the conversation. As it comes to a close, ask them for the review. For example:...
Your most loyal customers may give you a review if you just ask them (and later, you will see one template you can use to do this). However, most may require an extra incentive. What type of incentive works best? A PowerReviews survey of more than 10,000 consumers found the following:...
Use this email template to target new customers after their first purchase. Make sure to time it right; requesting feedback too soon or too late can be counterproductive. If you request a review too quickly (a couple of weeks), then it’s likely that customers are still getting up to spe...
Here’s an example of a review request email template you can use as a guide and send to a customer via email or text message: Subject line: Share your customer feedback Dear [CUSTOMER’S NAME] We want to thank you for your business and are committed to delivering the highest quality ...
As we mentioned, making it easy for customers to leave a review is key. Keeping with that theme, using a template will save users time filling out a review. You can use a variety of formats, some with little writing at all like a Net Promoter Score which ranks customer satisfaction wit...
Submit your review here: {insert_link} SMS copy 2: Hi {customer_name}, We hope you’re enjoying your new {product_name}. Click here to leave a review and earn a 10% discount on your next purchase: {insert_link} When it comes to adapting this template for your needs, don’t be ...
7. Write a review template for your customers This is not an ideal solution, but it can come in handy for those customers who simply don't have time to come up with a review on their own. What's more, the trick will let you ask for reviews without having to directly drop the quest...
Creating a template or form that the customer can quickly fill out will lower the barrier and streamline the process. While you want the review to be authentic, creating a streamlined process makes it easier for your customers to share their thoughts. A lot of brands, like Expedia, create ...
Offer multiple review platforms so they can choose the one they prefer. Provide a direct link to the review page, minimizing the clicks they need to make. Make it simple, like “Would you mind sharing a review about your recent visit?” Additionally, offering a review template can make the...