If you haven't already, see if you can get that patch from Skywatcher. Maybe it's a bug that was fixed with the new firmware? There was a change to the chipset behind the USB port, due to the pandemic and the associated logistical challenges that it created. The original ASIair softwar...
I have now controlled a handful of telescope mounts via the ASIAIR, including the popularSky-Watcher EQ6-R Pro. I use an RJ45 cable to connect the Sky-Watcher EQ6-R Pro (shown below). This is the RJ45 cable I use to control the Sky-Watcher EQ-6 Pro equatorial mount with the ASIAIR...
ZWO just announced the ASIAir Plus last week and there is a major software update coming out with it that will cover the ASIAir Pro from what I've heard. Hopefully that solves the issue. I'm not sure however what the latest revision of the ASIAir firmware is and whether its been release...
If you want to try ASILive in addition to SharpCap Pro, you should download theASIStudiosuite from ZWO's website. ASIStudio is a suite of programs that control ASI cameras; for EAA you only need to use ASILive among the suite of programs. There is a simple manual that can be accessed...