By thanking customers for bringing an issue to your attention, you show them that you genuinely appreciate what they have to say. And as a result, you will work on delivering them a better experience. Please encourage them to keep coming to you with any issues in the future to help. It...
He never really did accept criticism for allegedly groping a British Columbia woman. In an early example of the emerging Trudeau approach to such things, he acknowledged he could understand why she might feel she’d been mistreated but added that “I do not feel that I acted inappropriately...
Apologizing is often seen as the appropriate response after a transgression for perpetrators. Yet, despite the positive effects that apologies elicit after situations of conflict, they are not always delivered easily. We argue that this is due—at least in part—to perpetrators overestimating the ...
Health care providers often have legal and ethical duties to disclose certain conditions to patients, even if the condition came about due to an error of theirs. Thus, they should not withhold information for fear that their statements may be used against them. Fortunately, most US legislatures...
When “Thank You for Patience” Isn’t Polite Aside from highlighting a person’s good qualities instead of your negative ones, it is a form of politeness to thank people for their time and putting up with your delay. If your mistake or error was a one-time thing, you c...
Apologizing is difficult for many of us...No one wants to be seen as a bad person, and we usually want to protect our image.
. For the other person to heal,address the expression and acknowledge your actions were out of line. Take a careful look at the part you played in the fault. While you could offer some context or explanation for how things went wrong, you shouldn't let that negate you...
Take a careful look at the part you played in the fault. While you could offer some context or explanation for how things went wrong, you shouldn’t let that negate your apology. If you aren’t coming across as sincere, you are just not going to win in the apology ...