Federal authorities have since granted the fishermen temporary immigration status to the U.S., and they’ve moved to a rental house in Seattle with the help of Filipino community members. During those three months in Westport, before they complained, Dagalea’s crewmates faced similar strains...
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New technologies——including bar coding, satellite tracking, online billing and status——are easing the transition. Even impatient customers are willing to do without overnight delivery "if they know when [a shipment] will arrive," notes Brian Clancy, a principal at industry consultant Merge-...