If it is a customer, it may affect the cooperation between the two sides. So, after the phone rang two times, it will be the best state. If you can not separate the phone, the phone will ring more than three times. When you pick up the phone, you should apologize to the other pe...
< p > 1., you should always prepare some white paper and pens next to the phone. When the other side needs you to remember something or let you pass it on to your boss, you can record it quickly and accurately without sending it wrong. If you don't prepare the paper and pen in ...
A. Answering the phone within rings and speaking very slowly. B. Using a lower pitch when speaking and matching your speaking rate to the caller's. C. Comfortable posture like slumping in your chair D. Speaking louder if the caller has poor English skills. 相关知识点: 试题...
20 Ways to be Super Productive in the Workplace Your time is valuable. Use these workplace productivity tips to get more done every day. During our workday, we constantly find ourselves looking at a mountain […] Unsurpassed Benefits of a After Hours Answering Service Who is providing support...
One, the telephone etiquette. 1, the second ring is the best time to answer. It's not appropriate to answer the phone too fast or too slowly. If you pick up the microphone immediately after the first sound, the other party will not be prepared mentally. ...
When writing, usually the microphone is clipped on the shoulders, so that the phone can not be easily clamped down and shrill, so as to bring discomfort to the customers. In order to eliminate this unhealthy phenomenon, we should advocate using the left hand to hold the receiver, write or...
Honorific words on the phone usually include "you", "hello", "please", "excuse me", "trouble you", "thank you", "yes", "can you do it", "work hard", "service", "please", "thank you", "please wait", "sorry", "goodbye" and so on. ...
Secretary: Hello. Customer: Hello, may I trouble you, Mr. Sun? Secretary: just a moment. Sun Zong's phone is not answered. He may be out, or you can call again this afternoon. Customer: OK, I'll call again this afternoon.
In the telephone sales, we must do the following several aspects, otherwise your telephone sales work is a failure process. 1: preparation Psychological preparation, before you dial every call, you must have the understanding that the telephone you are calling is likely to be a turning point i...
The answer to customer complaints is simple, but in fact, it is very learned. Xiaobian will summarize and sort out the problems that should be paid attention to when answering complaints phone calls for your reference.