The system includes multi-purpose point of service terminals that provide a plurality of modules for various travel related applications such as an integrated e-mail booking module, a computer telephony integration module, a super passenger name record database, a customer database, a trip planning...
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5.The system of claim 1, wherein said point of service terminals further comprise a customer service application tier having at least one of a super passenger name record database, a low fare search module, a customer database, a trip planning module, a customer relationship management module...