American Airlines does not tolerate inappropriate behavior onboard. If you witness or experience inappropriate behavior, including sexual misconduct, please report it as soon as possible. You can report by: Informing a flight attendant immediately if on the plane ...
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Customer service plan This content can be expanded At American Airlines, our mission is to provide safe, reliable and friendly air travel, supported by a broad range of products and services. We are committed to making each flight an enjoyable experience, prioritizing your safety, comfort and ...
AAdvantage® customer service At the airport Bags Receipts and refunds Technical support American Airlines Vacations Contact us by mail If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Be sure to incl...
American’s Customer Baggage Notification also alerts you shortly after arriving at your final destination if your bags didn’t make the plane or were sent ahead of you. To receive alerts, you can use the American Airlines app, sign up for AAdvantage or provide contact information during ...
Support for companies of all sizes We're here to make traveling for work easier – whether you employ 5 or 500 people. From loyalty programs to upfront discounts, see what our programs and services can do for you. The AAdvantage Business™ program ...
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In support of our accessibility goals, we established an Accessibility Council and a Customer Accessibility Team to focus on improving the travel experience for our customers with disabilities, which ultimately benefits all our customers. The mission is to advance accessibility by leveraging focused input...
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The contract between you, the passenger, and us, American Airlines At American Airlines, we fly over borders – across the country and the world – to connect people and communities. Providing this service and making the world a smaller, more inclusive place, is a huge part of who we are...