3. Customer Damaged Items that are judged to be "customer damaged" will not be returned to your sellable inventory. "Customer Damaged" does not mean that the customer bought the product, broke it, and then tried to return it. "Customer Damaged" means that the customer has opened the produc...
broke it, and then is attempting to return it. “Customer damaged” means that the customer opened the item, and it is no longer in new condition. Sometimes the customer says they opened the item, but they
The return problem is an unavoidable challenge in cross-border e-commerce operations. Understanding the common reasons for Amazon returns and providing targeted solutions can not only reduce the return rate, but also improve customer satisfaction and brand competitiveness. 1. Product quality issues Perfo...
No one wants to receive a broken or damaged product, especially after waiting a long time. One way to decrease the Amazon FBA return rate is to make sure your inventory is packed, and products are ready to ship. You can’t prevent pandemics or post challenges, but you CAN control your ...
aYou can return damaged items to Amazon for a replacement or a refund via the online Returns Center. 您能退回損壞的項目到亞馬孫為替換或退款通過網上回歸中心。[translate]
Assuming that the buyer returned the product within the specified time period, what happens next is dependent upon the condition of the item and the reason behind the return. Here’s an overview of different scenarios: The Product is Damaged ...
We recommend that you respond to any incoming return requests within 24 hours. For additional information regarding how to manage your returns, go to Manage seller-fulfilled returns. Note that some items bought on Amazon can't be returned. If these items are delivered in damaged or defective ...
1、If it is a return problem caused by FBA order, the goods are returned to FBA warehouse and handled by FBA.2、If the buyer returns the goodsThe goods are not damaged, does not affect the secondary sales at all, you can contact Amazon secondary sales If the goods are damaged, the ...
Customer Received Damaged Item Fulfilled by Amazon Returns & Refunds Process As mentioned earlier, purchases that qualify for automatic authorization can print their prepaid return shipping labels and process the returns on the same day. Once the package arrives at the Amazon warehouse, the item is ...
Damage fee If you return an item that is damaged, missing parts, not in original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error Up to 50% of the item price Restocking Fee If you return an item from any of the following product types: ...