Check your Manage FBA Inventory report. Confirm that the lost or damaged item was not found or restored to your inventory in a sellable condition or in a damaged condition for which Amazon was not at fault (for example, the item was defective). Check your Reimbursements report. See if you ...
点进去看是package is lost…无语了。我现在打算退货退钱,但是只看到了return the item,是这样的吗?我发现在选择refund的option之后还要选how will you mail you return,好像是要我把货退回去?但是我并没有收到…请问正确的丢件后的退货该怎么做?谢谢!!对不起我第一次遇到这种情况实在不会😭🙏🏻 有好心...
This means that Amazon will not provide a replacement or a refund for any lost or damaged items after they are delivered to a resale business. If an item arrives from Amazon damaged, please instruct the resale business to refuse delivery. We will issue a refund when the item is returned ...
The item was returned to Amazon as “defective” and is either obviously damaged/defective or the customer stated that it is faulty. When this happens, the FBA customer is refunded, but (when returned) the item stays in your inventory as “unsellable.” The best plan of action here is to...
If you allow the buyer to keep or discard the item, you would issue the refund without waiting for the return. If the buyer returns the item to you damaged or in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If...
When you open the case with Seller Support, simply ask them to look into this return for you. After I enter in the specific item information, I usually say something like this: “The buyer of this item was given a refund, but failed to return the item to an FBA warehouse. It’s bee...
You need a valid reason for Amazon to reimburse you or to replace thedamaged item(s), however if the item(s) have beenlostand Amazon had already reimbursed you before the item has been found, in this case, Amazon can request to give the money back. (Reverse reimbursement) ...
A fulfillment center operations claim for an item that is lost or damaged in the fulfillment center must be submitted no later than 60 days after the item was reported lost or damaged. An FBA customer returns claim can be submitted between 60-120 days after the customer refund or replacement...
If an item is damaged or lost in transit, you will need to process a full refund for the customer and file a claim directly with the carrier. Replacements and Returnless Resolution Customers have the option to ask for a free replacement for all damaged, defective, or materially different sell...
This error occurs frequently: a customer receives a refund for an item even though they never returned the item. That refund is taken from your account, meaning you lose out on the money of the item plus you don’t even have the item in your inventory anymore. Definitely, something you ...