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这个小型演示试图模拟构建在Amazon Connect和AWS Lex之上的自动答录机。 堆栈基本上将您可以使用Amazon Connect进行的操作推到了极限,因为Connect从未被设计用于这种情况。 但是我们确实想在0x4447上测试云必须提供的限制,所以无论如何我们还是这样做了,只是为了看看堆栈将在哪里中断。 因此,享受阅读。 概述 AWS Lex的 Le...
In this post we provide a step-by-step guide with all the building blocks for creating an enterprise ready RAG application such as a question answering bot. We use a combination of different AWS services, open-source foundation models (FLAN-T5 XXLf...
Under “Outbound call configuration”, choose any phone number for the “Phone number”. Under “Dialer configuration”, choose “Predictive” or “Progressive”. Under “Bandwidth allocations”, enter 100. Choose “Save” button at the top-right. ...
(e.g., phone number, email address) in real-time to improve automated IVR and agent experiences. With a view of relevant customer information in a single place, using generative AI to combine contact history information (e.g., transcripts, customer sentiment) with customer information (e.g....
When you need to reduce answer speeds, use progressive. The progressive mode dials the next phone number in a list after an agent completes the previous call. It only makes as many outbound calls as there are agents available. You can use integrated answering machine detection to help identify...
Amazon Connect supports Universal International Freephone number (UIFN) in more than 60 countries that are registered with the International Telecommunications Union, an organization that supports the administration of the UIFN service. Amazon Connect allows you to enable UIFNs in as many countries as...
WEBRTC_API: The contact used the communication widget with video call. QUEUE_TRANSFER: While the customer was in one queue (listening to Customer queue flow), they were transferred into another queue using a flow block. EXTERNAL_OUTBOUND: An agent initiated voice (phone) contact with an extern...
The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue. Type: String Pattern: \\+[1-9]\\d{1,14}$ Required: No TrafficType Denotes the class of traffic. Calls with different traffic types...