Late FeeIf you do not drop off or complete a carrier pick-up on or before the "return by date" once a return has been started20% of the item price Damage FeeIf you return an item that is damaged, missing parts, not in original condition, or have obvious signs of use for reasons ...
I've had mostly positive experiences with Amazon's customer service. They've been quick to resolve any issues I've had with orders, whether it's a missing item or adamaged package. It's good to know that they have my back as a customer.©...
Customer/recipient refuses to accept package from carrier. Not what you’re looking for? Try these pages: Find a Missing Package That Shows as Delivered Late Deliveries Replace a Damaged, Defective, or Broken Item Find a Missing Item from Your PackageWas...
Used - As Is: The item may have extensive wear or cosmetic imperfections but still serves its main function. The item may arrive with damaged packaging or be repackaged. Images will be provided to show the exact condition, including any package damage. The item may be missing some valuable ...
For damaged and missing items, we will send replacement after getting related details, such as photo or video.12.Where is your factory located? How can I visit there? Workshop No.1 Shandong Industrial Zone,Foshan City,Guangdong Province,China. ...
Communicate with customers during returns. As soon as you receive their items, let them know it arrived and provide updates on when their refund or exchange will be processed. If there are any issues, like a damaged item or a missing receipt, reach out promptly to resolve them. ...
Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in ...
Unsused.If the item was unused and still in new condition, Amazon will return that product to your inventory, to be included in a future order. Damaged.If the item is damaged or in an unsellable condition, Amazon determines who caused the damage (either Amazon itself, during fulfillment, or...
Labeling is also important for inventory prep. Each item must have a label matching the seller’s inventory SKU. It ensures accurate monitoring and placement in Amazon’s fulfillment hubs. Product package labels must be easily scannable on the outside without reflecting surfaces or packaging curves...
Counterfeit or fake item. The buyer receives a genuine product for free, but if you the seller, fight this, they can also declare that you sold a fake. The damagedor incomplete items returned. For example, say you sold a puzzle, and the buyer returns the puzzle with the box ripped or...