If the item you want to get a refund for was sold by a third-party merchant, you need to request a refund from that merchant directly. Usually, you need to return most items before you qualify for a refund. Although you can still get a refund without returning the item, this only hap...
Advanced Refund In some cases, as soon as the item is dropped off by you or received by the carrier, a refund will be issued, in advance of receipt and processing of the item at our Amazon or seller facilities, to your credit card or asAmazon.com Gift Card balance. ...
Here’s how it works: You order an item on Amazon, and when it arrives, you falsely claim that the product is faulty or damaged, or that you received an empty box. Amazon then refunds the money you spent on the order. Additionally, some people used to ask for a refund but then retu...
If you have already received a refund, you will be charged if the item is not sent back to us. If you have already sent it back, we will reverse the charge when we process the return. Popular topics Get Product Support- Check if your item is eligible for product support and talk to...
If the item hasn’t been shipped, cancel that portion of the order. Note: If you don't respond within this timeframe, Amazon automatically assigns the claim to you, reimburses the customer, and debits your account or cancels any future payment. For an Item Not Received or Item Received ...
What should Amazon tell customers if a package is delivered but not received? Amazon provides guidelines specifically for such situations. Although some may seem obvious, it’s important to complete them all. This is how to handle a package that says it has been delivered but still hasn’t ar...
My package was lost in transit and I can't get a refund because the refund page is blank. Spam or obscene language? Report it! Bri • 817 days ago # + 0 - Amazon isn’t allowing sells it keeps showing item sold and shortly later the order is gone. Will not allow me to up...
You returned an item to Amazon but did not receive a refund. You need to return an item internationally, but the seller did not provide a U.S. address or an international shipping label. The seller miscalculated customs and/or shipping charges, and you had to pay those fees upon delivery...
If, however, the buyer requested engraving on their item, the item is required to be accepted for return only if there was a misspelling or other error in the configuration, inscription, or design that was not the fault of the customer, the item arrives damaged, or the item is materially...
Amazon Pay can’t cancel or change an order on your behalf and can’t refund you for purchases. If you email us for these reasons, we will ask you to contact the merchant, by which time they might have already shipped the item to you. ...