Provide granular access controls using resource tags configured for hours of operation and prompts in the Amazon Connect admin website. For example, you can tag hours of operation with Division:HumanResources, and then only let HR administrators see and edit those work hours. ...
可以使用为操作小时数配置的资源标签以及 Amazon Connect 管理员网站中的提示,提供精细访问控制。例如,您可以使用 Division:HumanResources 标记操作小时数,然后只允许 HR 管理员查看和编辑这些工作时间。提示是音频文件(例如待机音乐),通过对其进行自定义和配置,使其在呼叫流中播放。例如,您可以使用 Department:Insurance...
{ "version": "0", "id": "the event ID", "detail-type": "Amazon Connect Contact Event", "source": "aws.connect", "account": "the account ID", "time": "2021-08-04T17:43:48Z", "region": "your-region", "resources": [ "arn:aws:...", "contactArn", "instanceArn" ], ...
Queue Outbound Caller ID number type The type of the outbound caller ID number. Valid value is TELEPHONE_NUMBER. System $.Queue.OutboundCallerId.Type Tags The tags used to organize, track, or control access for this resource. For more information about tags, see Add tags to resources in Am...
Big corporations like Walmart don't always make it easy to get in touch. Here's how to find a real-live human to talk to. 11/30/2024 By Mashable Team How to contact Target customer service for Black Friday 2024 Here's how to get the help you need, preferably from an actual per...
Resources and configurations -- This includes queues, flows, users, routing profiles, and task templates. Contact metadata-- This includes connection time, handle time, source number (ANI), destination number (DNIS), and user defined contact attributes. Agent-related performance data -- This includ...
Members of the Human Resources group will have access to payroll information and the Accounting group will have access to ledger information. To establish these permissions, we attach policy objects to each of these groups. When it is time to evaluate a user's permissions, we can use the ...
However, the user doesn't have permissions to Edit the phone numbers and hours of operation. In this case, they also don't inherit permissions to View contact flows (the outbound whisper flow) and quick connects because those resources are optional....
Exploitation of sensitive events such as natural disasters, human-caused disasters, incidents of mass trauma and/or casualties, or the death of public figures. Fake functionality such as “Play” buttons or login requests. Foul, vulgar, or obscene language or language containing profanity, including...
HUMAN_ANSWERED: The number dialed was answered by a person. VOICEMAIL_BEEP: The number dialed was answered by voicemail with a beep. VOICEMAIL_NO_BEEP: The number dialed was answered by a voicemail with no beep. AMD_UNANSWERED: The number dialed kept ringing, but the call was not picked ...